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Knowledge base
Business Continuity Plan
Business Continuity Plan
1
Business Continuity Plan
Zing HR New UX
USER FAQ'S
43
How to retrieve ZingHR Password
ZingHR Mobile App : Employee PunchIn and PunchOut
How to change Password??
How can I Edit My Profile??
How to Add Skills and Qualification
See all 43 articles
Manager FAQ'S
1
What is the use of Team View?
ADMIN/HR FAQ'S
13
How to enable switch user option
How to do Multi Attendance Mode Mapping
How to do Geo Configuration for Employees?
How to access employees proxy through Switch User option
Card code mapping(Multi-Attendance mode)
See all 13 articles
OASys
5
‘OAS Is not Configured, Please configured OAS First’ message.
Employee is not Reflecting under the Manager’s Tray.
Employee available in Manager’s grid but Manager is unable to take any action on attendance status.
What need to do if 'L'(For leave deduction) button not visible.
Unable to deduct the leave from OAS or After click on L button leave is not deducting.
Email & SMS Sender
2
Portal Launch (Email-sms sender)
How to configure Email content for sending an email through Employee Connect to New Joinee
Portal Setup
4
Portal Setup
Setup circle(Organisation)
Setup circle(Portal)
How to Add Single sign-on employee?
Employee Creation - Single/Bulk Upload
2
How to add a New joinee through Employee Master Template?
Employee master(Bulk employee addition)
Master Updations
0
Payroll NEW UX
6
How to do Investment Declaration
How to Remove Section From Investment Declaration
How to Edit Payslip Template
Error on Payroll Processing at front end Level
How to check if Register Gross salary and tax computation gross salary are Different?
See all 6 articles
Confirmation Module
3
Workflow Process for Confirmation Module
"System Frozen" Confirmation process post resignation of employee.
How to trigger the backdated confirmation ??
E-Separation
5
E- Separation
Things To Check: If employee is Not reflecting in E-Revoke screen of E-separation in the HR's Login
Things To Check: If E-resign override Screen is Giving Page/Server Error During Change of DOL.
Unable to find an employee in E-Resign Override Screen
Unable to view the transaction in Manager/HR bucket or Manager/HR mapping audit of employee
Recruitment
13
Recruitment Process Flow
Recruitment Configuration Process
Unable to get/view Talent Acquisition Tab.
Unable to view the recruitment channels under Talent Acquisition Tab ?
Getting an error while allocating number of position to a recruiter for a pending/assigned requisition.
See all 13 articles
Leave Management
4
Error while applying leave as 'Leave can only be applied between.'
Leave Tab is not visible on Employee's dashboard
Error while applying leave as 'Insufficient Leave Balance'
Functionality of CompOff Upload Screen
Time and Attendance
3
Steps to be followed if the attendance status is formed as Blank.
How to do Rostering...?
What are the reasons for outdoor approved showing absent?
Transfer Module
0
Letter Generation
1
Functionality of LG Module
Manager Change
1
Manager Change - Bulk Upload - Maker/Checker workflow
Mobile App
8
How to Enable/Disable modules in mobile app
3 Simple ways to login into ZingHR App
How to send birthday /anniversary reminders from mobile app
How to check attendance and apply leave/Regularization/OD in mobile app
How to apply Claim in mobile app
See all 8 articles
PMS
9
How to Extract PMS reports from Front end?
How to Hide/Remove PMS Policy?
How to do ‘Change and Hold’ process in PMS??
How to 'RESET' Goal Creation or Goal Approval or Goal Evaluation or Competency Evaluation from PMS Admin Screen ?
How to do ‘Delete and Sync’employees in PMS??
See all 9 articles
Claims Management
4
To-Dos If Travel Mode is not reflecting on Claim Application Form
How to configure Fuel rate in Claims module
To Dos if you want to check Claim Manager Mapping done from Manager change Screen
Unable to apply the claim as getting an error : 'Daily eligibility limit exceeded'
Travel Management
6
If you are unable to close TRF in Travel Module
If new Travel Request are not getting created things you need to check
Travel Outdoor Functionality - User Workflow
How to do Manager mapping for the Travel Module ?
How to do Deviation Approver Mapping for the Travel Module ?
See all 6 articles
Common Manager Mapping
1
How to configure Common Manager Mapping
Geo Config
1
How to do Geo Configuration for Employees?
Employee Dossier
8
How to Add Employee Certifications Details (Bulk Upload) ?
How to Add Employee Family Details (Bulk Upload)?
How to Add Employee Medical Insurance Details (Bulk Upload)?
How to Add Employee Qualifications Details (Bulk Upload)?
How to Add Employee Skills Details (Bulk Upload) ?
See all 8 articles
Biometric Attendance Integration
1
Swipes Not Received on ZingHR Server ?
Release Notes
Product Release Notes
39
March 2020 Release Note(Version 7.25)
January 2020 Release Note (Version_7.24)
January 2020 Release Note (Version_7.23)
December 2019 Release Note (Version_7.22)
December 2019 Release Note (Version_7.21)
See all 39 articles
General
My Information
3
How to remove the Pan Number of the old resigned employee from the system?
How to change the ED approver configuration?
How to fill your details in “My Detail” or details of employees?
Employee connect
2
How do I get information about employees Birthday?
How do I get information about New Joinee?
Leave Management
0
Time and Attendace
5
What does the green and red circle on my time and attendance indicates?
How to regularize?
How to know about your swipe/attendance details?
How to Apply Extra Time into the system?
How to Apply for Shift Change Request
Process for Getting the Best Out of ZingHR Support !
0
Leave Management System
13
What is the need of Leave Management System
How to apply for leave?
Can I plan/apply for half day leave?
What will be the consequences if I select 9 leave from leave type and have only 7 leaves remaining in that type of leave?
Can I make changes in leave application form after I would have submitted it?
See all 13 articles
Data Upload Engine
6
How do i Upload Data in the System?
Are you getting the error of “Microsoft.ACE.OLEDB.12.0 provider is not registered on the local machine” while uploading the template?
Data uploaded but not reflecting in the system?
How to upload/add Org-Unit in the system?
What is Unit Detail...??
See all 6 articles
Claims Management
1
How to apply for claims?
Report Gallery
0
Common Module
2
Are you getting error of “Failure in updating Employee Approver Mapping, kindly try again” in th common screen??
Employee-wise manager mapping
My Payroll
5
Are you getting the error of "Employee code Already exits" while uploading the Employees?
How to add a Newjoinee through Employee Master Template?
How to do updation of employee details through Employee Master?
How to delete employee through Employee Master?
How can you as an HR change or update the DOL of an FnF initiated employee into the system?
Employee Creation
1
How to create a New Joinee?
Help Desk Management
4
How to set/ change the SLA mapping in Helpdesk?
How to define call owner?
How to define escalation list?
Help desk management start to end configuration.
E-Separation
1
How to apply for the resignation on behalf of an employee through "Hr separation Initiation" screen?
Travel Management
0
Recruitment Management
0
Loan Management
0
PMS
1
How to create a New Policy in PMS??
General Queries
8
First time Login to Zing HR!
How do I retrieve my Zing HR password?
Is your Website Speed Slow / Portal Speed Slow ?
Is Your Site Slow? See Updated Speed Test Data for ZingHR Portal - Website, Leave Approver, My Swipes
Are you not receiving Mail Alerts?
See all 8 articles
Site Management
5
How do I reset employees Password?
How can you notify your employees about certain events, circulars or announcements?
How do I generate the Pay Slip for employee’s?
How do I Upload A Policy /HR Handbook On My Dashboard?
How do I Add A FAQ On My Dashboard?
ZingHR?
0
Information Security
Frequently Asked Questions
18
Security
Application
Confidentiality and Interoperability
Platforms and SaaS
Performance and Scalability
See all 18 articles
ZingHR Developer Zone
API Documentation
9
Attribute Master API
Employee Basic Details API
Employee Master API
Attendance Details API
Attendance Transaction API
See all 9 articles
ZingHR - SSO Integration
4
On-Premise ADFS Integration
ZingHR - Microsoft Azure AD Integration
ADFS/AzureAD/Gmail/SAML 2.0 SSO UserID Mapping with ZingHR
SAML 2.0 SSO Setup (ZingHR as Service Provider)
Zing Integrations
Zing Integrations
1
Authentication protocols supported by Zing
claims
Adding of Column/ Voucher in Claims Form
0
Customer Biometric Integration with ZingHR DB
Customer Biometric Integration with ZingHR DB
1
Customer Biometric Integration with ZingHR DB
