Help Desk Management

Help Desk Management

How to set/ change the SLA mapping in Helpdesk?
FAQ – How to set/ change the SLA mapping in Helpdesk? Experience@zingHR: The SLA tab helps to define the Helpdesk process flow. You can create a lin...
Thu, 21 Aug, 2014 at 2:42 PM
How to define call owner?
FAQ - How to define call owner? Experience@zingHR:  Do you want to create a new call owner? Or Edit information about existing call owner? ...
Fri, 8 Aug, 2014 at 4:05 PM
How to define escalation list?
FAQ - How to define escalation list? Experience@zingHR: Do you want to create a new escalation list? Or Edit information about existing owner? ...
Fri, 8 Aug, 2014 at 4:05 PM
Help desk management start to end configuration.
FAQ – HDM start to end configuration. Experience@ZingHR: As an employee of an organization we have some queries/ doubts/ questions. ...
Sat, 6 Sep, 2014 at 2:02 PM