FAQ-HOS-001

Does ZingHR product platform provide Customer Private Cloud Solutions? If yes, please give details.

ZingHR is a Public Cloud hosted HR SAAS product platform delivered on the Azure Public Cloud through global CDN networks. Customers from SMBs to the largest global enterprises with multi country, multi time zone requirements currently continue to use the public cloud successfully. Where there are private cloud requirements, the attempt is to meet them through the public cloud route using multiple other security technologies. However Private cloud solutions are not part of the product stack.


FAQ-HOS-002

How does ZingHR continue to keep user experience constant and enhances it, in spite of huge number of users being added every month as subscribers to its HR SAAS cloud platform?

ZingHR uses the Global Azure Server stack with multiple technologies that power its operations for its customer organizations and its employees. It uses auto scale up resources where services are run on the micro-services architecture and also on sequential upgrades which are auto enabled. Spike loads therefore by design are handled through the server architecture. Further there is constant war room monitoring of what is called DEV OPS operations by the ZingHR DEV OPS and Engineering teams. Firewalls, Load Balancers, Sensors and many more technology components are part of the solution to keep service experience uniform irrespective of spikes in load.


FAQ-HOS-003 

Does the client require a dedicated hardware to use ZingHR product? 

No, ZingHR platform follows the model of Software As A Service (SaaS) 

ZingHR provides dedicated as well as United Hosting environment, and allows customers to select on demand as per their business need. ZingHR in United Hosting network is multi-tenant in nature, but all tenants are logically segregated.  

Private VM hosting are client specific with additional cost. 

Please reach out to your Sales contact for further information and requirements. 

 

FAQ-HOS-004 

What are the System Requirements to run ZingHR product? 

ZingHR is a SaaS Product and works perfectly on desktops with major browsers like Chrome, Mozilla Firefox. ZingHR mobile application is also available for Android on Google App Store and for iOS on Apple App Store. The recommended network bandwidth is 500-600 kbps 


FAQ-HOS-005

What is ZingHR's Standard Network Diagram?


FAQ-HOS-006

Does ZingHR have a Load Balancer placed?

ZingHR application is hosted on a number of Virtual Machines behind a load balancer. Even if one of the VMs go down, due to the load balancer other VMs will still support the application. This ensures no downtime. Load Balancer for the product is done using Barracuda Web Application Firewall (WAF)



FAQ-HOS-007

How is ZingHR Data Classification done?

 ZingHR SaaS product is deployed on Microsoft Azure Virtual Network which is a secure, logical network that provides network isolation and security controls. Network traffic from the Internet to virtual machines (VMs) goes through the Azure load balancer (Barracuda WAF) Web Application Firewall and then to the Windows Server host that's running the Virtual Machine.

 

FAQ-HOS-008

Does ZingHR have segregated Staging and development server for testing purpose?

Yes, ZingHR has separate servers for development, testing and deployment purposes. Application testing happens on dedicated test environment which is also verified on a separate pre-prod environment. Finally, after proper verification the application is deployed on the production servers on Microsoft Azure Cloud platform.


FAQ-HOS-009

The application should contain centralized modules to control the application and user functionalities. For example, Modules such as User Settings, Application Settings, Module and Sub Module Creation, Master Data Management, Third Party Integration Management, Notifications, Workflows, Reports and Dashboard.

They are modular in construction and architecture in the code already. They are currently however not available as front-end configuration options for the customer Admin/HR users since the platform is complex and those features cannot be given to all users as the complexity of the grid increases manifold However all the components mentioned above individual submodules in the code. Any other way would not have been possible, since ZingHR handle all variety of customers and complexities from SMBs to the largest of Global enterprises on the cloud. Workflows, Reports and Dashboards are front end custom configuration based.



FAQ-HOS-010

ZingHR's application should be an open, scalable architecture and dynamic integration capabilities?

No, this is a highly secure and API driven application framework. It is not an open framework that anyone can Integrate with unless there is confirmation by the ZingHR Product Technology Teams.

FAQ-HOS-011

What is the process of VPN connectivity for Attendance data capture between customer and ZingHR?

API’s processes for - Login via ADFS, Employee Master Information, Attribute Master etc. also will require more information from BIAL for attendance data integration.


FAQ-HOS-012

What is the release management strategy of ZingHR for proposed solution for upgrades/updates?

ZingHR follows practices which are among the best in industry standards. ZingHR have a well-defined application release management process. ZingHR also follows the OWASP guidelines and adheres to the best practices for Systems/Software Development Life Cycle and ZingHR has tested Web Application and Mobile Application for OWASP Top Ten vulnerabilities. 

ZingHR is a SaaS Global Product Company and has a guaranteed 4 product updates a month across its various HCM modules on the cloud. We have the most complex patch management processes which works seamlessly across our large ecosystem of 10 lac employee record users.


FAQ-HOS-013

Does the System support data localization across primary and secondary data centers within India?

ZingHR primary and preferred data center is as Microsoft Azure Central India(Pune) and Secondary data center DR site is at Microsoft Azure South India (Chennai)